In addition to building new infrastructure, Kinde Engineering works Ltd provide Support and Maintenance services to Telecommunication and Internet service providers for installed networks. This is on annual or biannual post – acceptance guarantee period or on negotiated contractual agreement.
Our managed services are a 24/7, 360 days a year backed by a Network Operation Centre (NOC) with strict Service Level Agreements (SLA). We guarantee our clients uptime through our 24/7 well equipped strategically placed field teams which are conscious of SLAs and Mean Time To Repair (MTTR) required by our clients - including reputable TIER-1 carriers in Kenya. Managed services for Fiber Optic networks are not only mandatory requirement in order to maintain the integrity of the network, but it is also essential for quality and reliability of the network. We have perfected this art and hence the reason we have supported our customers to satisfaction.